How to claim
If something happens, contact Tirhelo and a consultant will guide you through your claim. Here is what to expect and what to have ready.
Claiming in three steps
A consultant supports you through each step and confirms exactly what is needed for your cover.
Notify Tirhelo
As soon as the event occurs, such as an accident, theft, loss or damage, let Tirhelo know. You can reach us by:
- Phone: 012 740 7427, Mon - Fri: 08:00 - 17:00
- Email: insurance@tirhelo.com
- WhatsApp: Chat to a Consultant
Have your documents ready
A consultant will tell you exactly what is needed for your type of cover. Depending on the claim, you may be asked for:
- Your policy or cover details
- A copy of your South African ID
- A description of what happened and when
- Supporting evidence relevant to the event, such as photographs, a police case number for theft, or repair quotes for damage
Review and outcome
Your claim is reviewed and a Tirhelo consultant keeps you informed of the next step and what to expect.
Claims questions
Clear answers about starting a claim and what to expect.
Need help with a claim?
A Tirhelo consultant can guide you through the process and tell you what is required for your cover.
Call us
012 740 7427
You do not need to have everything ready before you reach out.